About Sustainability

Material Topics

In response to changing trends and challenges, Cathay Life identified seven major stakeholders through through business development guidelines and evaluation of financial peers. Through different channels in response to different trends and challenges, and focuses on topics that stakeholders are concerned about, then generate material topics matrix. Hoping to respond to stakeholders' needs and expectation, our actions plans are guided by the three main sustainability objectives—climate, health, and empowerment. We hope to collaborate with everyone to make the world a better place.
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In response to changing trends and challenges, Cathay Life identified seven major stakeholders through through business development guidelines and evaluation of financial peers. Through different channels in response to different trends and challenges, and focuses on topics that stakeholders are concerned about, then generate material topics matrix. Hoping to respond to stakeholders' needs and expectation, our actions plans are guided by the three main sustainability objectives—climate, health, and empowerment. We hope to collaborate with everyone to make the world a better place.
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01
Understand the Organization Sustainability Development
  • Divide stakeholders into 7 stakeholder groups
  • Collection of 96 corporate impact items
02
Assess topics to identify the actual and potential impacts
  • Incorporate corporate impact items into 19 sustainability topics
  • Material Issue Analysis and Prioritization according to 960 questionnaires
03
Assess the significance of impact
  • Adhere to GRI 3 in measuring the financial impact and probability of occurrence of high and medium topics
04
Disclosure report on topics which exert significant impact
  • After objective analysis and internal discussions,Cathay Life focuses on disclosures of nine material topics.

Stakeholder Communication and Engagement

Material Topics Matrix

Note 1 Topics circled in red are sustainability topics with high probability of occurrence, and topics circled in blue are sustainability topics with moderate probability of occurrence.
Note 2 For the probability brackets,“high” impact on the organization/enterprise covers more than 80% probability of occurrence, “medium” probability of occurrence more than 50%, and “low” probability of occurrence less than 50%.
Note 3 The original “ESG Product and Services” was renamed as “Sustainable Products and Services” to promote stakeholder communication. The original “Climate Action” was renamed as “Climate Initiatives and Engagement” to emphasize that in addition to initiatives, climate governance shall also implement actions.

Influence of material topics and financial impact

Influence of material topics and financial impact

Sustainable Financial Investment

Sustainable Financial Investment

Incorporate ESG factors into insurance investments to mitigate investment risks and implement shareholders’ activism.

Integrated  Risk management

Integrated Risk management

Facing potential operating problems due to failure of early management of emerging risks.

Corporate Governance and  Operation Integrity

Corporate Governance and Operation Integrity

Corporate governance strengthens the trust between the Company and consumers, in order to avoid damage to corporate image.

FinTech Application

FinTech Application

Develop digital services to meet market demands and optimize pricing strategies.

Legal Compliance  and Response

Legal Compliance and Response

Regulatory adjustments promote corporate sustainability transformation but in turn, raise Legal compliance costs.

Sustainable Products  and Services

Sustainable Products and Services

Develop sustainable products and services, reduce insurance portfolio risks and insurance expenditures for the long term.

Green Operations

Green Operations

Promote energy conservation and carbon reduction measures to implement green energy use, and achieve the goal of net zero emissions.

Customer Rights Protection and  Service Quality

Customer Rights Protection and Service Quality

Unclear policy content or the wrong marketing strategy would damage customer rights and interests, and corporate image.

Employee Rights and Benefits

Employee Rights and Benefits

Provide comprehensive employee benefits and flexible work arrangements to attract talents.

Material financial impact